Refund Policy

Unless stated otherwise on the event page at the time of booking, ticket purchases are final and non-refundable, and cannot be exchanged once a booking is confirmed. This reflects standard practice across movies, concerts, comedy shows, sports, and other live experiences, where organizers plan capacity, staffing, and production around confirmed sales.

You are entitled to a full refund of the ticket price, including any convenience fee, in the following cases:

• Event cancelled — if the organizer cancels the event outright, all confirmed bookings are automatically refunded to the original payment method.
• Event postponed or rescheduled — your ticket remains valid for the new date by default. If you cannot attend the new date, you may request a full refund within the window announced by the organizer (or within 7 days of the reschedule notice if none is specified).
• Material change — if the venue, city, or core line-up of the event changes materially from what was advertised at the time of booking.
• Duplicate or failed transaction — if you were charged more than once for the same order, or charged without receiving a confirmed booking, the extra or failed amount is refunded in full.

Some organizers choose to offer attendee-initiated cancellations (for example, up to 24–72 hours before the event, subject to a cancellation fee). When an organizer enables this, the specific terms are shown on the event page and at checkout before you pay, and those terms govern that booking. Where no such option is shown, the general policy in Section 1 applies.

Convenience fees are refunded in full when a refund is issued under Section 2. Where a refund is issued at the organizer's discretion outside of those cases, the convenience fee and any payment gateway charges may be deducted, and this will be disclosed before the refund is confirmed.

• Refunds are issued to the original payment method used at checkout, via our payment partner Razorpay.
• Processing typically takes 5–10 business days to reflect in your account, depending on your bank or card issuer.
• You will receive an email confirmation once a refund has been initiated, and again once it settles.

For eligible cases, go to My Bookings and select the booking in question, or contact our support team with your booking code. We aim to respond to refund requests within 2 business days.

For help with a refund, reach us at support@tixit.test with your booking code, or see our Terms & Conditions for the full terms governing ticket purchases.