How can we help?

Find an event, choose your ticket tier and quantity, and pay securely at checkout. Your confirmed booking generates a digital QR ticket instantly — no printing needed.

Go to My Bookings from your account menu. Each booking shows its QR code, which you can also add to your phone’s calendar or share via the event page.

Each QR ticket is valid for a single scan at the venue. Screenshots or forwarded copies do not create additional valid entries, and the first successful scan is the one that counts.

You’ll be notified by email, and cancelled events are automatically eligible for a full refund. See our Refund Policy for the exact timelines.

UPI, credit/debit cards, and net banking, processed securely through Razorpay. Tixit never stores your full payment details.

Open the booking under My Bookings and follow the refund prompt, or contact support with your booking code. Refund eligibility depends on how close to the event you are — see our Refund Policy for details.

Once approved, refunds are typically credited back to your original payment method within 5–7 business days, depending on your bank.

Check your spam folder first. If it still hasn’t arrived after a few minutes, request a new code from the login screen or reach out to support with the email/phone used to sign up.

Go to Account → Profile to update your name, email, or phone number at any time.

Register as an organizer, and our team typically verifies your details within a day. Once verified, you can create events, set up ticket tiers, and submit them for review.

Revenue from ticket sales, minus the platform commission shown in your dashboard, is reconciled per booking and paid out to your registered account.

Use the Scan Tickets tool in your organizer dashboard on any phone. Each QR code is signed and single-use, so duplicate or forged tickets are declined automatically.